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My organisation has been deleted due to inactivity and I want to reverse it

MyAIB
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June 9, 2025

Hi, I had an email saying my organisation has been deleted due to inactivity. However I know I had data in Jira that I would like to back up before it is deleted. The email has this line:

> If you want to keep your organisation, we suggest you contact support within 15 days from receiving this email.

I received this email  but as far as I can see there is no way to contact support, I just get redirected here to the community support forums.

Can someone assist with this please? Thanks

Organisation ID is dj98c6aj-1j98-18a1-k960-77j9j130911c

Yep I've tried that already but unfortunately it's not able to find the organisation URL I enter. Every other option I can select is either not relevant or directs me to these forums.

1 answer

0 votes
Samuel Gatica _ServiceRocket_
Community Champion
July 4, 2025

Hi @MyAIB 

Welcome to the community!

I have escalated this issue to the Atlassian Support Team.

An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

 

Best regards

Sam

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