Can't receive Emails from Atlassian, Login Code never arrives

[Charles]

Hello, i can't login to my other account.
(i created this account to create a support ticket)

It says it sends a code to my email, but the email never arrives.

My Bitbucket repo page is
bitbucket.org GnomeEU

Is my email account on suppression list maybe?

Cheers

[Upasna Bassi · Accepted solution]

Atlassian Support can unblock that for you. Happened with me also. 

[Diego Peligrinelli · Accepted solution]

Hello, I have the same problem reported here by other users. I log in with my email and password and am asked to enter a code that should arrive in the email, but the code never arrives.
My registered email is <TRIMMED BY SUPPORT>

[Augusto Lisboa]

Hi, Diego! I've unsuppressed it for you.

Let me know if you can receive emails now.

[Diego Peligrinelli]

Hello Augusto Lisboa, thank you for the quick response.

Unfortunately I still don't receive emails, is there something I need to do?

[Augusto Lisboa]

Emails are now showing delivered on our side. Can you please double-check the SPAM/Trash box?

[Diego Peligrinelli]

Augusto Lisboa, you are correct, it was going to the SPAM box, thank you very much for your help.

[Valerie Knapp · Accepted solution]

Hey @Charles , welcome to the Atlassian Community and thanks for your post. 

I've escalated it to the support team to Atlassian. 

Hopefully they can help you out. 

Cheers

[jhonny Medina]

Hi @Valerie Knapp , I have a similar problem, and nobody answers me, I need to renew my licenses, because they expire on the 15th, and I have no response from support, could you please help me.
This is the Link where I generated the question https://community.atlassian.com/t5/Atlassian-Account-questions/I-do-not-receive-the-password-recovery-email/qaq-p/2943342

[sonercoskun]

Hi @Valerie Knapp ,
I have the same problem with my company account.This is my personal account just to ask a question since I cannot login my other account.

After our company moving from gmail to outlook I am not able to login my account.When I try to login it is asking me to enter OTP from email but email never arrives in my mailbox.
And when I try to recover my account also not getting any emails from Atlassian side.
I need help on the matter.

sonerc@evam.com

Thanks in advance

[Augusto Lisboa]

Hi!

Checking your logs, I’ve noticed the email was delayed on the mail server side, but delivered after a few hours.

[Charles]

Thank you, i tried again today, and today the emails arrive again.
Maybe they fixed something.

Cheers

[Nozze _ Delizie]

Hi @Valerie Knapp ,
I have the same problem with my company account Nozze & Delizie.This is my personal account just to ask a question since I cannot login my other account.

When I try to login it is asking me to enter OTP from email but email never arrives in my mailbox.
And when I try to recover my account also not getting any emails from Atlassian side.
I need help on the matter.

My professional email is valentina@nozzeedelizie.it

Could you please help me? 

Thank you in advance. 

[Augusto Lisboa]

Hi, Nozze!

The emails are showing as delivered on our side. Can you please check your Trash/Spam box?

If you aren’t able to find it, please contact your mail server admins for further troubleshooting.