Delete organization

[Steinunn M_ Sigurbjörnsdóttir]

Hi. I need to delete an organization my colleague accidentally created. It is "empty" (no data involved), how do I delete it?

Thanks!

Steinunn

[Samuel Gatica _ServiceRocket_]

Hi @Steinunn M_ Sigurbjörnsdóttir 

Welcome to the community!

How to delete an organization from a site

You must be a Jira administrator to delete an organization from a site.

To delete an organization from a site:

1. From your service project, go to Customers.

2. Select an organization in the Customers list.

3. Select Delete organization.

How to delete an organization from a site using Jira product settings

You can also manage all of your organizations and delete them in Jira Service Management in product settings. This action is only available to Jira admins.

1. In the top right hand corner of the screen, select Settings > Products > Organizations.

2. Select an organization from the list by clicking its name.

3. Select More.

4. Select Delete organization.

5. Select Add.

Ref: https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-organization-from-a-site/

Best regards

Sam

[Samuel Gatica _ServiceRocket_]

If you are referring to the process of deleting an Atlassian Access Organization, specifically the one located at admin.atlassian.com.

Atlassian doesn’t currently allow deleting an organization once it’s created through the admin UI. Even if it’s empty, an organization acts as a container for domains, security policies, and directory management.

Atlassian currently doesn’t offer a deletion option for organizations in Atlassian Cloud. This is intentional for security and data integrity, even if the org is "empty".

You can contact Atlassian Support and request they decommission or archive the organization. However, for empty organizations, they typically advise leaving it unused or renaming.

Best regards

Sam

[Steinunn M_ Sigurbjörnsdóttir]

Thank you Sam, that is exactly what I was referring to.  Somehow an employee managed to create a new organization and now when I log in to admin.atlassian.com, I have to choose which one I am logging into. It's annoying and I do not understand how this could happen...  But I guess I just have to live with it.