Two-step verification is preventing me to login to my account

[BRIAN PANG]

Two-step verification is preventing me from logging in to my account.

I need the two-step verification disabled and redo the two-step setup.

[BRIAN PANG]

How do I contact Jira Support?

What is the email address? 

[BRIAN PANG]

How do I contact Jira Support?

What is the email address?  

[BRIAN PANG]

I have an original Atlassian account that I set up with. 

I have to use a new account email to get into this forum.

There is an issue with my phone; the authentication app generated does not work, and I need to reset the two-step verification.

I put in the Atlassian recovery key; it gets me in, but it still asks for the 6 digits from my phone, which do not work.

I am stuck.

[Anahit Sukiasyan]

Dear @BRIAN PANG

If you're unable to access your account due to issues with two-step verification (like not receiving codes or losing access to the authenticator app), you can only follow these steps I guess:

a. Contact Jira Support.

b. Use Backup Codes (If You Have Them):

• If you previously saved backup codes when setting up two-step verification, you can use them to log in. The backup codes are one-time use and can be found in your two-step verification settings.

[BRIAN PANG]

How do I contact Jira Support?

What is the email address for the Jira Support?

Thanks!

[Sahir Maharaj]

Hello @BRIAN PANG

You can contact support here:

• https://support.atlassian.com/contact/#/

Hope this helps.

[BRIAN PANG]

Thank you!