[URGENT] Lost Access to Organization Admin Account After Domain Claim

[진하(Jinha)]

Hello Atlassian Support,

I'm the CEO of Onboarders, and we recently claimed our domain `REDACTED` in Atlassian Admin Center.

After doing this, we lost access to our previous organization admin account `REDACTED` — this account can no longer receive emails and we cannot recover it via verification.

Currently, we can log in to `REDACTED` (new domain), but it does not have Org Admin privileges, so we cannot manage our organization anymore.

**Here’s the summary:**

- Previous Org Admin: `REDACTED` (unreachable, domain lost)
- New account: `REDACTED` (login works, needs to become Org Admin)
- Current issue: Cannot access `https://admin.atlassian.com` to manage users or products
- Goal: Migrate Org Admin rights to `REDACTED` and regain full organization access

I’m the verified domain owner of `REDACTED`.
I’ve already added the DNS TXT record and completed the domain verification.

We are on a paid Jira plan and urgently need to manage our products and users.

Can someone from Atlassian Support please assist in transferring Org Admin rights?

Thank you,
**Jinha Kim (김진하)**
CEO, Onboarders

access-management

[Shiom Kumar]

Hi @Jinha Kim , 

I have open a new support ticket for assistance on this topic. 
https://support.atlassian.com/requests/JST-1150791/

[Rilwan Ahmed]

Hi @Jinha Kim ,

Welcome to the community !!

I have requested assistance from Atlassian Support. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.
Also never share personal details (email id etc) in any online forum