Unable to Remove Credit Card from Account – Org Admin but Can't Find Billing Admin

[sigitpras]

Hi Atlassian Community,

I'm the organization admin for our Atlassian/Bitbucket account. I was able to add a credit card for a plan, but now I realize that I cannot remove the credit card, and I don't know who the billing admin is (or how to find that person).

I've looked through the admin settings at admin.atlassian.com, but I don't see any clear way to manage or delete payment methods, even though I'm the org admin.

My questions are:

1. How can I remove the stored credit card from our Atlassian account?

2. How can I find out who the billing admin is, or change it if necessary?

Any help or guidance would be really appreciated. Thank you!

[Walter Buggenhout]

Hi @sigitpras and welcome to the Community!

See this support article on how you can manage payment methods. It has a section about updating payment methods and removing credit cards as well:

As the article mentions, you will have to add another card or different method first and make that active before you can delete your current card.

Hope this helps; if not, your best option to get assistance for issues related to invoicing and billing is to reach out to Atlassian Support directly through https://support.atlassian.com/contact/#/