Support Portal Issue: “Unable to Display Request” Error When Opening Tickets

[Joel Cribelli]

Hello,

I’m experiencing issues when trying to create a request on the Atlassian Support page. After completing the form, the ticket is created, but when I try to open it, I receive the message “unable to display request.”

I also cannot see the ticket in the Support Requests panel. What’s strange is that the ticket does get created, and when I receive the email notification saying that a response has been posted, I still cannot access the request.

Has anyone else experienced this? Do you have any idea how this could be resolved?

Thank you in advance.

[Kayson Phan]

Hi Joel – Welcome to the Atlassian Community,

It sounds like your support ticket is being successfully created, but you’re unable to view it in the Support Portal. This typically happens when the Atlassian ID used to submit the ticket doesn’t have access to the same organization or support portal where the ticket resides. You can refer to these articles for more details.

• Unable to respond to an Atlassian support ticket with the error "You do not have permission to view this request"
• A request can't be viewed from the Customer Portal in JSM
• Customer is not able to find support requests on Service Desk Portal

In this case, you should: 

• Make sure you’re logged in with the same email/account you used to create the ticket.
• Try opening the link from an incognito/private browser window or after clearing cookies.
• If your organization uses managed accounts or centralized access control, check with your site or organization admin to confirm your account has support portal permissions.

I hope these suggestions help you access your support tickets again.
Have a great day, and I hope this gets resolved quickly for you!