Error message when linking Bitbucket Cloud to JIRA Cloud

[Delphine Foo-Matkin]

Hi there,

I'm trying to create a link between Bitbucket Cloud and JIRA Cloud. I am an admin on both sites. The repos I want to link are owned by my Bitbucket team (not by me, although I am a member of the team that owns it). 

In JIRA, when I go to DVCS Accounts > link Bitbucket account:

   

I choose the team that owns the repo in the dropdown allowing me to choose the account to link. But I get this error every time:

 

I get the same error when I try to link the 2 applications via JIRA > Projects > Add item > Integrate Bitbucket (as in this post).

Anyone know what I'm doing wrong?

Thanks!

[Felipe Kraemer]

Hello @Delphine Foo-Matkin,

This needs to be investigated by the Atlassian support team and I have created a corresponding issue on your behalf. You should receive an email shortly.

Cheers,

Felipe

[Ben Upham]

I am also having this issue. I am an Admin in Bitbucket and a Site Admin in Jira but when I try to link the two on the DVCS page I get a 500 error page. 

Thanks,

Ben

[Delphine Foo-Matkin]

Hi Ben,

The Atlassian support team had to refresh our Bitbucket instance in order for the error to go away. If they don't reply to you here, I suggest you a log a case with them.

[Ben Upham]

Thank you so much, Delphine! I will try that.

Ben