how to upgrade a plan ?

[Rishabh Pal]

So main problem is that i have done payment three times for upgrade plan but for some it is done and after sometime payment refunded and then got issue of 1 GB data limit can you please help me out of this how to do this actully we need to upgrade the plan all developments are pending due to this i request to you please response ASAP.

Thanks

[Ben]

Hi @Rishabh Pal 

I can see that you have an active Standard plan workspace. Please ensure you raise a ticket with our customer advocacy team as they'll be able to provide you with billing support:

• Navigate to: https://support.atlassian.com/contact/#/
• Select Billing payments & pricing and click Go to billing, payments and pricing
• Follow the steps in that wizard to raise a ticket with our team

If you encounter issues raising a ticket, please let me know your timezone and I will raise one on your behalf.

Cheers!

- Ben (Bitbucket Cloud Support)

[Aleksandra Kogut]

Hej @Rishabh Pal 

It's best if you contact Atlassian support directly for this problem rather than using community forum : https://support.atlassian.com/contact/#/

Information on how to upgrade plan: https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/

Thanks,