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Show field to internal customer once its value changes.

Francisco Navarro
Francisco Navarro
Contributor
October 21, 2024

 

Dear community,

I need a field named "Project Size" to be displayed in the user view once the agent has filled in that field with a value. This field is already loaded in the ticket but hidden.

How can I use an automation for this? Or alternatively, configure the template to do it?

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