A platform (using FreshDesk now) to host our product documents from Confluence for the customer

[Santosh Kumar - Doc]

Currently, we are using FreshDesk to host our product documents from Confluence. We are using a third-party plugin to sync our documents from Confluence to FreshDesk.  But we are facing the following issues:

• Sync between Confluence and Freshdesk breaks often. We have to manually check each page and then sync it again.
• The whole process of syncing is manual. we have to go to each and every page and click Sync to sync our documents.
• The document hierarchy maintained in Confluence is not copied to Freshdesk. We have created categories and folders as per our product modules, and we place each page accordingly. 
• When we are quoting a particular child page on other pages of the same guide as a cross-reference, currently we have to go Freshdesk and copy the Freshdesk URL of that page and then paste it manually on all pages where it's mentioned as a cross-reference. This a tedious task and is prone to human error.

Is there any alternative for Freshdesk where the above issues can be solved? 

The following features are desirables:

• A single Sync button to sync all pages within a user guide.
• We can host different versions of the same document on a single page where the customer can select a particular version and the selected version of the document will be displayed.
• All URLs of the child pages that are mentioned as a cross-reference on other pages should automatically reflect the destination platform URL instead of the source platform. 

[Nic Brough -Adaptavist-]

It's ging to sound facetious, but why not drop Freshdesk and expose your Confluence to the end-users?

This would solve all the problems except "different versions of the same document", which you can also solve with (to name the one I'm most familiar with) the "Scroll Versions" app from Confluence.