Alerting to an external email when any child page is amended or added

[Rus Yates-Aylott]

I have several spaces. Each has a hierarchical structure based on supported products and the Teams that support them at varying levels.

I would like our Firstline Support Team (an external organization) to receive an alert or email when any Child article in a section they support, is added, deleted or amended. The child case may be several layers deep.

Can this be done by adding them as watchers or by automation?
(I cannot add a Jira Group as a watcher)

If so, can any please offer some guidance?

Thanks

[Rus Yates-Aylott]

In the absence of a 'tidier' way, I have used automations to monitor for page amendments or pages added to the hierarchical structure. The 'messy' bit is looking for a match to a parent case that maybe several layers higher.
I have gone for a depth of 5 and basically my automation uses this type of layered conditioning:
If {{page.parent.title}} equals <pagename>
else if {{page.parent.parent.title}} equals <pagename>
else if {{page.parent.parent.parent.title}} equals <pagename>

etc

etc

Then send an email

Just keep adding additional 'parent' objects to the conditions for more layers.

Each condition above would reference the same page title and then repeat the same with a different page title to match others. This way any article within a section defined by the parent page title can be checked.

Like I said, it's messy but it works.

I have also seen this smart value: {{page.parent.ancestor}} but have not tested it. It may be a marginally cleaner version of the above.