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Confluence Automation Cannot Access Tasks Anymore

Anja Beyerbach March 13, 2025

I created an automation rule in confluence to create a jira issue for every confluence task that is created and assigned to me.

I have access to both confluence and jira and can piblish/edit pages and tasks and create jira issues. 

The automation did work already, but now it is giving me an error "Task cannot be retrieved".

The automation limits have not been reached yet. 

The rule is very simple: 

Trigger: When a Task is created

Then: create a new issue in my jira project with the {{task.body}} as issue summary

 

Does anyone have any idea? 

3 answers

1 vote
Bill Sheboy
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March 13, 2025

Hi @Anja Beyerbach 

Yours is the second community post I have seen in the last 12 hours for this symptom.  I checked and did not find an open defect for it in the public backlog, so I recommend working with your Jira Site Admin to submit a ticket to Atlassian Support to take a look:

https://support.atlassian.com/contact/#/

Kind regards,
Bill

0 votes
Anja Beyerbach March 19, 2025

I created a ticket and received a response, that the problem is now known and they are working on a fix. 

0 votes
Shawn Doyle - ReleaseTEAM
Community Champion
March 13, 2025

Hi @Anja Beyerbach 

 

Can you share screenshots of the automation and the error?  This will help us be able to reproduce and troubleshoot.

David Huerva
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March 14, 2025

Hello. We just experienced the same issue. I attach a screenshot of the audit log. Thanks!Screenshot 2025-03-14 at 11.42.32.png

 

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