Hey @Krister Persson , your Confluence space does not need to allow anonymous access to link your Jira Service Desk Project to a knowledge base. From a Confluence perspective, you've got "Anonymous Acess", which makes your Confluence site public, and "Unlicensed Access", which allows any active user to view spaces (including those who don't have a Confluence license), the latter enabled when you link a Jira Service Desk project to a Confluence space as a knowledge base.
On the Service Desk side, you can either define your viewing permission to "All users and customers" or "Only licensed users". The first option, although users who don't have a Confluence license can view knowledgebase information via the customer portal, you'll need to create a Confluence user account for each Service Desk customer - if your service desk site and Confluence site have separate user bases.
Cheers.
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