Connection problem between jira service desk and confluence

[valerian Baillet]

Hi,

I have a jira service desk entities with knowlegde base connected.

I try to see an article from the portal of jsd but I have to click on the button to connect me to confluence. Is it a way to see directly the article ?

For informations, I use the OAuth (impersonation) for the application links.

[Deleted user · Accepted solution]

Bonjour @valerian Baillet et bienvenue à la Communauté!

This looks like the users are defined in different directories. Please verify that Confluence is setup to manage users from the Jira directory: Connecting Confluence to Jira applications for User Management.

[valerian Baillet]

Merci!

I will try your solutions since I have the server ready to work

[Deleted user]

@valerian Baillet, if my answer addressed your problem, would you please 'Accept' it?

[valerian Baillet]

Sorry just forgot :) 

[Dr Charlie]

Which type of Application Link is connecting Jira to Confluence? Have found previously this works best with Oauth with impersonation...

Presuming this is server; this is best attempted on a staging environment rather than directly on production as this will mean users have to perform a one-time authentication after they login