Looking for examples of Confluence + Jira Service Management with KCS

[Aprill Allen]

HI all,
I'm looking for a case study or examples with screen shots of a KCS-enabled Atlassian suite to provide as inspiration to other Jira SM users wanting to adopt the KCS method for managing knowledge. Also, can anyone confirm if KCS is happening behind the scenes of this community forum and what platform this forum runs on?

[Aprill Allen]

oh great! I know @Libby Healy so will definitely follow up. thanks!

[Lua_Boschman__Comalatech_]

Hi Aprill! We have an in-depth case study about a KCS knowledge base developed in Confluence by a public sector software company called Tyler Technologies. Perhaps it would be helpful.

Tyler Technologies' KCS manager @Libby Healy might also have some more insights to offer for your specific use case.