Problem when importing a word document

[Vadim Rutkevich]

Hello,

today I have encountered a strange issue when importing a document (about 320 pages into our confluence). When I tried to import the document, I got finally after the file upload the following error 'You are not permitted to perform this operation'. When I try to import a smaller document about 20 pages, all works fine in the same space. I decided that the issue can be caused by internal content of the document, so I removed all Visio diagrams. Nevertheless there are a lot of images, cross references and several tables. I removed index. When I tried to import the document again, the same error. What can cause this? The document is saved as for Word 2007-2010 - DOCX format. Maybe it is very large (10 Mb) or what?

Please advise.

All the requirements for Office documents are met. The user account has all the required permissions.

Thanks

[Chung Park Chan · Accepted solution]

You're probably right. Confluence has default size for attachment at 10MB. You can try increase the maximum size in Confluence Admin >> General Configuration >> Attachment Settings. If that still fails, do raise a support ticket :)

Cheers.

[Vadim Rutkevich]

Thanks. After increasing attachment size all works pretty fine.

Many thanks.

[Sagar Dubewar]

Getting the same problem...the workaround suggested is not working for me. 

[Nic Brough -Adaptavist-]

Is it the same error?  What do the logs say?

[Sagar Dubewar]

[Nic Brough -Adaptavist-]

And the logs?

[Sagar Dubewar]

No logs displayed

[Nic Brough -Adaptavist-]

An "import failed" will write to the application logs.  You need to get those and read them to see what the error is.

[Sagar Dubewar]

I use the cloud edition...

[Nic Brough -Adaptavist-]

Ok, then you'll want to raise this with https://support.atlassian.com - tell them the date/time of the last time you got the error message and ask them to tell you what the logs say - that will probably explain it.

[Sagar Dubewar]

Ok. Thanks.