Connect Confluence with Jira Service Desk using Crowd

[valerian Baillet]

Hi,

I try to connect Confluence with Jira Service Desk. I choose to let see the confluences' pages to the active customers of my Jira Service Desk.

But when I try to see a page with the customer from the portals, I have to connect the customer to Confluence. he can't because he doesn't have the license .

How can I do that ? 

Best regards,

[valerian Baillet · Accepted solution]

I finally found why I can't connect. I use crowd and I forgot to add the groups of clients to the Oauth. 

For people with the same problem, We have to create a group in crowd and add it ine the Directory&Groups tab under Applications tabs.

[Danyal Iqbal]

You need to allow anonymous access to those pages/spaces or forget about your proposed workflow- it is incorrect.

[valerian Baillet]

Anonymous access is for all people, not only your customers.

My workflow works only in one case: all your customers are in a crowd directory and also in the same jira service desk groups. We need to connect jira service desk to crowd and confluence to crowd with a user repository. With that config, we can allow the group to connect to confluence with no problem

[Ricardo Caeiro]

Hi Valerian,

In the Project Settings of your Service Desk you can navigate to Knowledge base, and under viewing, you can choose the option to make your KB readable by all your Service Desk customers. In this case, they won't need to have a Confluence license.

[valerian Baillet]

Hi, 

Thank for your answer, I already do this but I can't connect anyway. I use crowd for the saving my users' informations. Maybe I forgot a parameter in crowd.

[Yogesh Mude]

HI @valerian Baillet

Here is the detail documentation about the Guide link to knowledge base foe JSD unlicensed user.

Here is the accepted answer related to this.

Hope this help.

[valerian Baillet]

in your first link they speak about OAuth, but in my configuration, I had two kinds of OAuth, which do I use ?