Duplicate notifications mails are sent from confluence

[David Garcia]

Hi.

Duplicate notification mail are sent from confluence 5.5.2 to an only user. The other users only receive one mail.

Does anyone have any idea what is happening?

Thanks!

Regards.

[Steve Gerstner [bridgingIT]]

Can you try the plugin safe mode as described in -> https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons
Then try to force a notification.

Are there still that much notifications?

If yes -> go to http://support.atlassian.com

If no -> then you have to find out wich plugin causes this phenomenon

[David Garcia]

Hi Steve.

There is only 1 user.

[Steve Gerstner [bridgingIT]]

Hi David, can you check, that this user has only ONE entry in the people directory?

[David Garcia]

Hi.

Yhank you for the answers. The email address only appears in that user.

He receives more than 20 notificactions for the same change. I cant't find the reason.

Thanks.

Regards.

[Don Willis]

Are there two accounts with the same email address? Maybe that user has an admin account or something?

[Timothy]

As a starter, you can check the email headers of both emails to get a hand of who sent the notifications.