Including KB Articles in Customer Notifications

[Chris James]

We are in the process of implementing JIRA Service Desk & Confluence and are planning to go live with the products very soon. I am looking to see if it would be possible to include the "Related knowldge base articles" from the issue in the customer response responses.  Has anyone been able to do this? 

[Abel Lineberger]

Yes.  In the section above the comment box, there is a list of Related knowledge base articles.  Mouse over the appropriate article and you will see a Share as comment button appear. 

[asTech IT]

Sorry, I guess I wasn't clear. I was wondering if anyone has been able to automate that process. The scenario is an end user submits a request. My boss would like to include the "Related knowledge base articles" in the initial response.