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Is it possible to create a KB article from worflow screen?

Mafalda Sanches October 4, 2018

I wonder if it's possible to create a knowledge base article directly from a workflow screen. In this specific, in the transition screen 'Resolve' from several status to 'Resolved' I want to be able to create directly KB article besides from setting the resolution. Is this possible? 

1 answer

2 votes
Gregory Van Den Ham
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October 4, 2018

Hi Mafalda, there are two or three ways this is possible. 

Take a look at:

Easy Integrations for Jira

and

Run CLI Actions

There's always Script Runner as well that can likely take care of this.

Mafalda Sanches October 6, 2018

Thank you Gregory for your help!

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