I wonder if it's possible to create a knowledge base article directly from a workflow screen. In this specific, in the transition screen 'Resolve' from several status to 'Resolved' I want to be able to create directly KB article besides from setting the resolution. Is this possible?
Hi Mafalda, there are two or three ways this is possible.
Take a look at:
and
There's always Script Runner as well that can likely take care of this.
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