How to change the display name of a user (assignee)?

[Bhavik_Shah]

Hi 

I recently created 3 new Jira Agents/Assignee accounts for 3 respective Development teams. Note the accounts created are Outlook Distribution lists and not an inbox, so one cannot login using these emails in Atlassian.

The assignee "dev-platform-engineering" has got created in smaller case for some reason, unlike the other 2 accounts (attached screenshot). I would like to update the Assignee name to appear with the starting words in upper case as "Dev-Platform-Engineering". Within Atlassian as an admin I cannot find a way to edit this name. I also tried the option of "Remove user from site" and recreating it as "Dev-Platform-Engineering" but it does not change the display name as it activates back the old removed account.

Any suggestions how to fix this? 

See attached screenshots for details.

[Manoj Gangwar]

Hi @Bhavik_Shah 

To resolve the issue of the case sensitivity for the assignee name in Jira, you can follow these steps:

1. User Management in Atlassian Admin:

   • Go to your Atlassian Admin Console.
   • Navigate to User management and then Users.
   • Search for the account "dev-platform-engineering".

2. Edit the Display Name:

   • In some Atlassian products, the display name might be editable directly from the user management section. If you see an option to edit the display name, change it to "Dev-Platform-Engineering".
   • If this option is not available, it might be tied to how the email/username was originally set.

3. Check Group Memberships:

   • If the distribution list is associated with specific groups or roles, check if there's a naming convention or policy that overrides the display name.

4. Atlassian Support:

   • If you still can't change it, consider reaching out to Atlassian Support. They may have the ability to modify display names for cases like this.

5. Create a New Account (Last Resort):

   • If all else fails, and you want to keep "Dev-Platform-Engineering" as the name, you could create a new distribution list in Outlook with that name and then add that to Jira. However, make sure to remove the old one properly to avoid conflicts.

[Bhavik_Shah]

Hi Manoj,

Thank you for the feedback. Under User Management -> User, after searching the User and clicking on it there is no option to edit the user's display name.

Edit Jira properties: there is no option to edit the display name.

I have also tried to remove the user as below and adding it back:

The user has been removed.

Now inviting the user back with the correct format as below:

Once the user is invited, it again has the same old display name. Looking at the new user url it is same as the old user, indicating Atlassain jus re-enables the disabled account since the email address being used is the same.

Note: I have also reached out to Atlassain support, but they are asking me to login as dev-platform-engineering and make the change, which I can't do as this email is just an email distribution list and not an inbox. As such they don't have a solution.

[John Funk]

Hi Bhavik,

You cannot change the name directly yourself - the user must do that. However, you can suggest that they make the change. Go to Settings > User Management and click on the name of the user. 

Under the avatar of the user and general information you should see a link for Suggest changes. Click on that and it will open a popup box. There you can put in the suggested change for the Full Name. Then click Submit.