Is it possible to create a client specific permission based knowledge base?

[Clare Hale]

I am investigating the possibility of a knowledge based which will be accessed through Jira portal. However we have at the moment generic non client specific documents which feed from the knowledge base in confluence.

Going forward we would like it possible for clients to be able to view both the non specific articles and the articles which are specific to them (but other clients are not able to view)

all articles also need to feed into our jira project - Related knowledge base articles to help the helpdesk solve issues more efficiently.

Any guidance is greatly received 

[Pramodh M · Accepted solution]

@Clare Hale 

Welcome to the community 🙂

Even though the links are visible in Jira, clients will access the page only if they have permissions to view the page

So you need to mange the permissions in confluence using space permissions and page restrictions

Have the pages that needs to be open for all the clients in one place and restricted ones in another space

Let me know if you have any queries

Thanks,

Pramodh

[Flick Winter]

Hi @Pramodh M 

Are you able to provide some more details about how we can have multiple ''tenancies'' within our Knowledge Base so we can segment our knowledge-base for users based on their domain?

Thanks,