Not receiving confirmation emails

[Mario Tobar]

Not receiving confirmation email when a new account is created, this issues impacts new hire of our organization. 

Thanks in advance.

[Daniel Eads · Accepted solution]

Hi @Mario Tobar ,

I've just cleared out the addresses from your domain from our mail service's suppression list. 5 accounts had this error:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

This generally occurs with new hires as you've mentioned. Google in particular seems to take a bit for mailbox setup to complete. My suggestion for your organization would be to not only ensure that the Atlassian account setup happens after the email addresses are created in G Suite, but to ensure there is sufficient time between the mailbox setup and the Atlassian account setup. For example, if the new hires start on Monday, then create their mailboxes on Sunday night or even Friday afternoon.

Cheers,
Daniel | Atlassian Support

[Mario Tobar]

All solved, Thanks! we will take your recommendation :)

[Alex Koxaras _Relational_]

Hi @Mario Tobar 

Can you be a bit more specific? You invite a new user to confluence, and that user doesn't receive his invitation?

[Mario Tobar]

Hi @Alex Koxaras _Relational_ yes, we ask new hires to create their profile in atlassian, but the confirmation email won't arrive. 

This is our site: https://burntogive.atlassian.net/