Service now Incidents in Confluence

[prasanna]

I need to show Service now incidents in a confluence page through a filter. Is this possible?

[BHUSHAN PATIL]

Hi @prasanna ,

Yes, it is possible. You can achieve this by creating a Jira filter for the ServiceNow incidents and then adding this filter in a Confluence page. Here are the general steps to configure this:

1. Create a Jira Filter: In Jira, create a filter that retrieves the ServiceNow incidents you want to display in Confluence.
2. Save the Filter: Save the filter in Jira and make sure it includes the necessary information and fields related to the ServiceNow incidents.
3. Embed the Filter in Confluence: In Confluence, use the Jira Issues macro to embed the Jira filter into the Confluence page. This will display the ServiceNow incidents based on the filter criteria.

Regards,
Bhushan

[prasanna]

Hello Bhushan,

are you using any Plugin to call service now incidents into JIRA filter?

[BHUSHAN PATIL]

Hi @prasanna ,

Please ignore my previous response; it was for JSM to Confluence integration. Currently, there is no native solution available for this integration. However, you may explore third-party plugins in Atlassian marketplace that could assist you in achieving this integration:

Atlassian Marketplace-Confluence-ServiceNow