User management sync with Jira imports user into confluence directory

[Nikhita Mehta]

We synced Confluence to Jira to delegate the user management to the latter. The issue is it imported all the user to confluence as Active and now we can't edit anymore because of the error "Too many users".

Is there a quick way to resolve this?

[Igor M.]

Hello @Nikhita Mehta,

You need to remove can use access from the jira-software-users group in Globar Permissions page. This will prevent any Jira users from logging in and ultimately prevent counting towards a license. Then proceed to add any Jira users that you Do want to access Confluence to the confluence-users group that should still have global can use permissions.

Let me know if you have any questions.

[Nikhita Mehta]

Hi Igor,

Thanks for the reply, the issue is we don't see this group in Global permissions. I tried adding it and removing access but it is gone as soon as the Auto Sync takes place between the applications.

[Igor M.]

Hey,

Ok so in this case here is the new action plan:

• Add Jira to Confluence as user directory and sync
• On Jira go to Settings > User Management > Groups
• If Jira is added to Confluence for User Management, you should be able to see confluence-users group synchronised
• Click Edit members and remove all unwanted Jira users, that should not have access to confluence. 
• Synchronise directory on Confluence and check license count.
• Confirm that Global Permissions and space permissions do not have jira-software-users or other groups added, only those whose members you control on confluence.

Let me know how it goes

[Nikhita Mehta]

thanks for the reply Igor, doing this again maxed out our licences for Confluence. 

[Igor M.]

Hello,

The only reason Jira users count towards license in Confluence is if they have can use permissions. If your confluence license count goes up, then jira users are given permissions on confluence somehow.

You can use this KB to get a list of users counting towards license and then check individually what groups they are members of and what access rights those groups have How to get a list of active users counting towards the Confluence license