Restore my deleted Jira account/projects

[Sami Khaja]

Hello. My org id is j541c942-c1c0-156k-7c89-071kcj44254k.

My jira product unfortunately shows deleted. Can you please help restore it? 

I no longer see the option to raise a support request under free account. 

Can you please help.

[Andy Heinzer]

Hi @Sami Khaja 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1158351

If your organization was deleted in the last 15 days, then our team should be able to restore this.  However restoring the organization does not restore the Atlassian Cloud site nor the products/product data that used to exist within them.  Those products follow our data retention period.

[Sami Khaja]

Thanks so much for all of your help. I appreciate it.

[Ollie Guan]

Hi @Sami Khaja ,

I'm not sure if this will help, but I created a ticket to request Atlassian Support Team to assist you, please be patient and wait for their feedback.

[Tinker Fadoua]

Welcome to the Atlassian Community @Sami Khaja !

Unfortunately for free access yo won't be able to raise a support ticket.

Before Atlassian deletes your account they send communications informing you then reminding you that your account will be deleted because of inactivity.

If you log back in during the time frame then you are good if not they proceed with deletion.

Let me know if you have any other questions, and I will be more than happy to assist.

Best,

Fadoua