Unable to receive verification code via email

[Jean Paula Pamor]

Hi, 

Please help me out as my email <email removed> is not able to receive a verification code via email. 

Thank you!

[Rishabh Jhawar]

Hi @Jean Paula Pamor ,

Welcome to the community!

I assume you've already checked your junk/spam folders. Most likely, the emails are being blocked by your organization. These emails typically come from the id.atlassian.com domain, so I recommend asking your IT team to whitelist that domain.

Regards,

Rishabh

[Jean Paula Pamor]

Hi @Carolina Lopez , will you able to help please?

[Carolina Lopez]

Hi @Jean Paula Pamor, welcome to the Atlassian Community!

I see that the emails are being delivered on our end, so I agree with Rishabh's suggestion. Your IT team should be able to help you investigate why the emails are not received on your end. You can send them this document for reference:
IP addresses and domains for Atlassian cloud apps

If you still need assistance, I suggest creating a ticket here so that our support team can help you further.