Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to receive verification code via email

Jean Paula Pamor
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2025

Hi, 

Please help me out as my email <email removed> is not able to receive a verification code via email. 

Thank you!

2 answers

0 votes
Rishabh Jhawar
Community Champion
June 10, 2025

Hi @Jean Paula Pamor ,

 

Welcome to the community!

I assume you've already checked your junk/spam folders. Most likely, the emails are being blocked by your organization. These emails typically come from the id.atlassian.com domain, so I recommend asking your IT team to whitelist that domain.

 

Regards,

Rishabh

0 votes
Jean Paula Pamor
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2025

Hi @Carolina Lopez , will you able to help please?

Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 11, 2025

Hi @Jean Paula Pamor, welcome to the Atlassian Community!

I see that the emails are being delivered on our end, so I agree with Rishabh's suggestion. Your IT team should be able to help you investigate why the emails are not received on your end. You can send them this document for reference:
IP addresses and domains for Atlassian cloud apps

If you still need assistance, I suggest creating a ticket here so that our support team can help you further.

Like Rishabh Jhawar likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events