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Unable to send an email notification to an new added user

Deleted user April 6, 2018

If I add a new user, I tick the checkbox "Send an email to the user you have just created, which will allow them to set up their password." but nothing happens. Change notifications as well as a test mails can be sent.
Does somebody know why this problem occures and how to fix it?

1 answer

0 votes
Suren Raj
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2018

Hi, Yves.

Can we know if you are in cloud or server version? If you are in cloud, there is a high chance the email might have dropped somewhere in the middle. We can unblock the user if we have the email address.

 

Cheers

Deleted user April 16, 2018

Hi Suren, 

We are working with an server version. The problem occures user-independent.

Thanks for furter support.

Cheers

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