Removing frequent forms from the help center - or other advice on user flow?

[Shubha_Bala]

We have the help center for and at the moment are just using it for IT, but eventually want to use it for more tickets.  We've set up Jira specifically to have different forms based on your IT request (a cell phone request has different required fields than a desktop request).  The problem is that the "Suggested Forms" section shows our General IT help form since that's the most generic *when someone is not logged in*.  This doesn't show up for some reason when I'm logged in.  This is a problem since we want people to only use the general form when all else fails, but if it appears under suggested people are almost always just going to click it.

Can we remove Suggested Forms?

If not, any other suggestions on how we can deal with this?  I'm sure we're not the only ones!