Service Desk Knowledge Base

[Lee Anne Pedersen]

Can I link a 10 user Starter License of JIRA with Service Desk to a 500 user license Confluence server for the Knowledge Base? Or do the licenses have to match?

I want to demo the Knowledge Base as a selling feature for upgrading our JIRA to more licenses and adding on Service Desk to replace our current ticketing system.

[Harry Chan · Accepted solution]

Hi, the link between JIRA and Confluence shouldn't have anythign to do with user count.

Otherwise, are you doing something specific? Please provide more detail.