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Using Automation with a rule to trigger an email can you direct to different mailboxes?

Leanne.Rossiter
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August 15, 2025

Is it possible when using a template to add in a condition that if one option is selected on the template the email goes to one mailbox and if the other option is selected it goes to another mailbox? At the moment I just have a rule set up to go to 2 email mailboxes regardless of content).

Any help appreciated! 😊

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Hans Polder _Devoteam_
Community Champion
August 15, 2025

Hi Leanne,

Can you elaborate a bit more on 'when using a template'? Can you maybe share some screenshots of your automation rule (redacted where needed) so we can figure out what you're trying to accomplish and what the best course of action would be? :)

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