Why is search disabled in service desk knowledgebase?

[Abel Lineberger]

When my customers click through to the Confluence knowledge base in Service Desk, the standard search bar image2016-9-13 16:42:33.png is disabled.  It ain't there.  Where is it?  How is a customer supposed to search once he has entered the knowledge base?

[Gerry Tan]

Hi Abel, instead of searching, relevant KB article will be suggested to customer at the request creation form:

image2016-9-14 8:40:59.png

[Abel Lineberger]

Yes, which limits us to that lovely 600px wide view.  And if the user clicks any links within that view, the result is opened within the Confluence framework, with no search capabilities.