Calling All Incident Management Experts!

[Alastair Wilkinson]

🚨 Calling All Incident Management Experts! 🚨

Are you deeply involved in your organization's Incident Management process, whether as a hands-on responder or a key stakeholder? Your unique insights are invaluable to us, and we’d love the opportunity to connect!

Your expertise would help us refine our app idea, designed to improve Root Cause analysis and the Post Incident Review(PIR) process.

With our app, you’ll be able to:

• Efficiently Identify Root Causes: Utilize the 5 Whys process to drill down to the core of any incident.

• Streamline Remediation: Easily create, link, and monitor remediation tasks.

• Enhance Collaboration: Export PIRs directly to Confluence, enabling seamless collaboration among stakeholders and team members.

• Improve Reporting: Gain insights into remediation efforts and their impact on your overall Problem and Change Management processes.

We’re inviting you to a 30-45 minute discussion, where we’ll delve into your current incident management and PIR processes before demonstrating our app prototype for your valuable feedback.

Interested? Let’s transform Incident Management together! Book your slot here or reach out if you have any questions or need more information.

[John Funk]

Thanks for the opportunity!

[Alastair Wilkinson]

Thank you for those in the community that booked a slot. I really appreciate your time and the insight you provided. If you've got a moment, I would still love to chat with you and I'll post updates here as our next generation prototype moves forward.

Does anyone have any tips on how they're currently making their PIR process, and the tracking of any remediation issues created during the Root Cause analysis, less of a manual process?

Thanks again!

[Valerie Knapp]

I will share this with some of my customers. Thanks for the opportunity!