Hi Team,
I am building an Organizational Service Request intake form. What I am looking to do is have a centralized intake for which asks what department you need support from. In the form I would have the standard fields, (name, email, phone, need by date, urgency, attachments, details, etc.)
What I want the result to be is by selecting department and then filling out the details, the ticket is routed to that department for support. (An Assignment Queue for lack of a better term)
Has anyone done this before and if so, how would I go about doing this?
Thank you
Andy Rosengard, PMP
Thanks Henry ! I was also looking for the similar requirement.
I've done something similar as Henry's suggestion in my system, simple but effective and it works, once you have a field defined that provides the 'department' from a drop-down list, you can then build the automation rule and it is assigned it automatically.
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