Hello,
JSM sends an email to the requester with the key ID in the email's subject line. How do I remove the key ID from the subject?
Thanks!
Joe
Indeed, I can't imagine this would be desirable. Maybe if you could explain your use case?
I think that having the email as a comment facilitates the visualization and motivate its management.
Question: If the Jira email doesn´t have the issue key in the subject, where that email ended up? as an attachment in the issue?
generally if an email is sent without the issue key in the subject then a new issue will be created. However I have seen in recent testing that if the original reporter responds to his/her original email the JSM interprets it to belong to the original issue and therefore adds a comment.
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