Welcome to the JSM News & Discussions group! - Introduce yourselves here! (please)

[Vijay Dadi]

Hello,

My self-working on ITSM tools since 2007 (BMC Remedy) and started using Jira Service Management from past 1 year and scaled up myself to the community rising star and on the way to be a community leader.

Always happy to help.

https://www.linkedin.com/in/dadivijay/

Vijay

[Stephen_Lugton]

Hi @Vijay Dadi welcome to the group

[Dominik Žarković]

We have been using Jira service desk and now Jira Service Management fo 6 years now. 

We've beeng using it to support our clients and since our company have grown for internal support. 

[Aaron Pavez _ServiceRocket_]

Hi Everyone!

Been using JSM for a couple of years now but only 2 years ago heavily in automation and setting up JSM.

Happy to be here!

[Stephen_Lugton]

Hi @Aaron Pavez _ServiceRocket_ welcome to the group

[Sean Perry]

I started using JSM in Q2 this year. Took a while to get my head round, and still learning every day. 

[Samuel Harrison]

Hello,

I used to teach middle school science but now I'm trying to make it in Data Science. I'm here to build the project management skills that I developed in the classroom and learn how to translate them to the corporate office.

Jira Service Management looks amazing so far, but I've really only just started and I'm looking forward to learning more.

[Tomislav Tobijas]

Welcome to the community @Samuel Harrison and happy learning! 📚😄

[Raffaele D’Elia]

Hi everyone! 👋

I've been a consultant for a couple years now working on JSM implementation projects across different organizations. Really thrilled to learn from and contribute to this amazing community!

[Stephen_Lugton]

Welcome to the community @Raffaele D’Elia 

[Fabio_Cabral]

Hello!

I've been using JSM for almost a year and it has been a great experience.

[Stephen_Lugton]

Welcome to the group @Fabio_Cabral 

[Tinker Fadoua]

Hello everyone,

I am not new to JSM, however I am when it comes to some features introduced to it.

I am a big fan of Assets.

Best,

Fadoua

[Jon Sims]

Hi everyone. I'm Jon Sims. I've been using Jira and Jira Product Discovery but a complete newcomer to JSM. Excited to learn all about it.

[Emily _ DevSamurai]

Hi @Jon Sims, welcome to the group! 

[Juli Bourgeois]

Hello! Happy to meet everyone!

I've been using JSM for two years!  Amazing the power the tool has!  I have created a pilot for vendor on-boarding which would then feed into Jira Work Management for tracking annual activities should the vendor be on-boarded.    I would love to learn tips and tricks from this community!

[Stephen_Lugton]

Welcome to the community and the JSM group @Juli Bourgeois there are lots tips and tricks to learn here

[Tom Larcher]

Talk about jumping in without hesitation - I made an intro post before realising it would have been better to comment here, instead! 🤦🏻‍♂️

Hey everyone! 

Keen to join the community and delve deeper into the world of JSM. 💪🏻

Take care!

[Stephen_Lugton]

Welcome to the community and the JSM group @Tom Larcher even a long term Jira Jedi can have an intro post and a comment!

[Mike Maurer]

Hi, I'm using JSM for several years. At the moment I'm migrating a JSM project to another site and merge it with another JSM project. That's quite interesting!

[Stephen_Lugton]

Welcome to the community and the JSM group @Mike Maurer good luck with that migration

[Kai Krause]

Hi, i´m new here. Working about 3 Years with JSM Cloud and DataCenter

[Stephen_Lugton]

Welcome @Kai Krause the community as a whole and the JSM group can help you with questions and general tips, etc.

[Samuel Parri]

Hello everyone.

I have been using Jira Service Management for the past month with my team.  JSM's use case with my team is the new platform our software team is developing for our clients.  A fun fact is that I like cats but I am allergic to them.

[Josef Žáček]

I haven't been in JSM for too long, but I love the way you can manage Jira requests!

[Ben Dollinger]

Hey everyone! 👋

I'm Ben, and I'm excited to be part of this community! I’ve been working with JSM for a while now as part of my role at XALT, an Atlassian Solution Partner. I focus on helping organizations streamline their ITSM and service processes by integrating powerful Marketplace apps and custom solutions.

One of the most interesting use cases I’ve worked on involved optimizing Jira Service Management for enterprise-wide ITSM adoption, integrating automation tools to enhance workflows, and improving reporting capabilities for better decision-making.

Fun fact: I’m also a brand new Atlassian Community Leader, and I love bringing people together—whether for Atlassian events or themed parties with over 800 guests (2026 in Leipzig)! 

I am looking forward to learning and sharing with all of you! 

[Stefan Draber]

Hi all,

my organization is just making its first steps in a migration from the BMC Suite to JSM and I'm the lucky one being responsible for everything JSM in this project.

The first weeks exploring JSM have been amazing and I'm really excited to shape a whole new ITSM environment with a much better fit for our organization than BMC ever provided to us.

I've already been administering Jira and Confluence Cloud for a couple of years now, so the ecosystem and Jira platform isn't new to me, but I already can say that JSM has a lot of new toys under the hood :D

[Gerry Brown]

We started using JSM cloud (with opsgenie built in) a few months ago. The product seems like it is still in beta.  We have run into multiple issues. To name a few we are currently fighting:

1. No queue structure, you have to use labels for make "queues" work
2. Alerts (OPSGenie) sync does not sync the status or owner of the request put in
3. Alerts (OPSGenie) description field when syncing has Wiki MarkUp anomolies in it 

If anyone has any suggestions for these, we would greatly appreciate the input :)

[Seifallah Bellassoued]

1- I've been using JSM for 4 years

2- I've been using it to support my customers

[Kim Galway]

Hi, my name is Kim and I have been using JSM since October so not too long.  I am tasked with developing  a Problem Management Process using JSM.  Here is what I am trying to wrap my head around - it seems logical to me that there should be a hierarchy where the Problem ticket would be the parent in the relationship between the PIR and the Incident but I'm not seeing anyway to accomplish this.  I also want this process to be able to pull the data from both the Incident ticket and the PIR so that all the information is found in the Problem ticket.  Would like to know how others get this accomplished.  Any direction or information would be greatly appreciated. 

[Gary Spross]

Hey all! I'm Gary.

I've been using JSM since 2008 (started with the server version). Initial starting point was as a customer level user. From there I went straight to full fledged Jira administration, so I got pretty familiar with JSM project configurations.

Not sure if this is a "unique" use case, but we have many Jira dev projects and needed a way for users, without access to those projects, to be able to generate "requests" within them. I built out a generic JSM project that could be utilized as an intake method. I clone tickets between the projects, mirror transitions and comments, and configure the data to update between the tickets ("work items"). It's pretty nifty! Note: I created this prior to Forms access within Jira. Regardless, I prefer this JSM method over Jira Forms anyway. 

Nice to meet everyone!

[Akhand Pratap Singh]

Hi Everyone! 👋

I’m Akhand and have around 7 years of experience as a Atlassian Tools Administrator. My focus is on streamlining processes using Atlassian tools, ensuring best practices in asset management, automation, workflows, and overall ITSM efficiency.

In my role, I work on designing scalable solutions that align with industry standards, leveraging both inbuilt features and custom configurations to optimize service management. I’m particularly interested in enhancing ITSM through automation, improving request management, and integrating JSM with other tools for seamless operations.

Excited to connect with fellow JSM enthusiasts

[Abhishek Gowda T]

Hello Everyone,

• I’m brand new to Jira Service Management! Currently on an Exploring Mission!!
• No fancy use cases yet, still in the “woh, this button does that?” phase.
• Fun fact: I once thought SLA was just a typo for “Salad” :-)

looking forward to learning everything about it.