JSM News & Discussions
Created Oct 5, 2021, Last active Jul 27, 2025
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I've just started a trial and trying to create a service desk, but when selecting classic it says No templates found We don’t have any templates that match your search and filters. ...
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If one of the Portal users logs requests for different organizations, this works smooth when the user logs in to the portal (user can select the organization to share with OR select private). ...
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We want anyone to be able to send an email to our support address, but allow portal access only to users who we have added to the correct organization. Is this possible?
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I am trying to create a field that I can display in all jira service desk projects. Similar to the fields generated by jira service desk
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So my manager and myself are the only ones currently running as administrators on the new service desk that he created, Ive just been introduced very recently so my knowledge is limited. He got a he...
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Hello, I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers. My question is : how to send theses mails to all the cus...
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Facing Connection time out exception while integrating Jira Cloud with katalon studio. Note : I have configured proxy into the tool also I am using API key for authentication.
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How do I turn this off? I do not need all issue updates to be emailed to all admins. The fact it is "internal" means it should only be for the assignee.
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We are looking to have 2 external users work on a project with our internal team. What's the best way to invite the 2 external agents so that they only see the 1 project and not the rest of our servi...
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Hello, When a Agent/user raises an incident via Portal or Service Desk to another team(project), they cannot see that incident or search for it. How can this be done without giving access to that a...
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Hi, Happy new year ! I want to use Jira service desk for customer relationship but i have two issues. I create Organization and add customers to these one When a customer create a new reques...
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Hi :) I'm still new in JIRA and have one question I can't resolved. Example: I have project KSD and K3D. I create epic in KSD project and linked issues Story (KSD) and Bug (K3D). My go...
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Apologies new to Jira, but can not find an answer for next gen projects (can find for classic). How do i reorganise the order of my request types? I have change at the top, so it appears at the top ...
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I have site access set to accept from any domain which should be letting them create tickets without invitation. Am I overlooking something?
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Is there anyway I can see who the last person to update a ticket was from a queue? We have all our tickets in a queue, I can see when they were last updated, but not who did it. Is this possible?
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Hello, I wanted to know if it was possible to remove the "jira@terresdecuisine.atlassian.net" from the ticket tools. Exemple: A user call me or write me a mail at the address we create for assistan...
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Hello, I tested out the Next-Gen service desk for a few months, and now my team wants to connect the service desk to real projects which means creating a new JSD project on the correct domain. We ha...
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I have been doing a lot of alterations with an SLA, and have finally gone back to the SLA the way it originally was. It was working well when I first created the SLA, but now the indexing error...
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Does Jira Service Desk have a summary view? In "classic" Jira, the summary view was accessed like this: http://<your-jira-url>/projects/<projectkey>/summary I don't see anything s...
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We recently switched models of our project to better handle the customer portal and have users request certain features. Every quarter all the closed tickets need to be added into a release. From the...
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I am implementing new workflow with my company and one of the statuses is an Approval step. I have the value currently as approvers which pulls from whomever was set as the approval when the is...
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Issue: All other request types I need to know who submitted the request, but I have one request that I would like for the submission be anonymous. The reason for this feature is to g...
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Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests o...
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Hello, My company want to use this application for ticket management. And actually i almost finish but i just don't understand something in the notification email system. I want to use 3 email m...
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Before CAB is set up and approvers are chosen, do all change approvers need licenses or can they be regular users?
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