JSM News & Discussions
Created Oct 5, 2021, Last active today
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Dear I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users: Jira Service Desk (Cloud) What profile should these users have in ord...
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Hi, I have Jira service desk and Trello. Now, I know I can link a service desk issue from a trello card. What I am trying to establish is, whether you can create a trello card from an...
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Hello. The fastest way for our service desk is to lookup a users by his phone number, since we get most of our incidents by phone and we have the phone number on screen. How can the agent s...
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We have synced our Azure AD identity’s (Atlassasin Access) and I can see them as “Managed Account” and enabled SSO. Of these about 20 will be “agents” that we get a license for and the rest should b...
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Hi Agents can see this option on Help Center while creating new issues while it is missing for Customers. I need to enable this for our customers - please suggest the needful. Regards Jyoti &nbs...
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I can see only one Template and not seeing any option to add more.
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We are planning to implement Datacenter approach for Jira ServiceDesk and thinking about infra & architecture for it considering we already have a JIRA Software Data center running in house. Sh...
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I'm trying to PoC the JSD to confluence cloud space as KB feature. As I am authoring in confluence and testing in JSD customer portal as a customer user I'm finding various functions do not wo...
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Hi I probably haven't seen something stupid but I don't find :( I just want to send an email when a new ticket is created. In my case, tickets are created via email source, in response I want to se...
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Wiki space home page shows "something's gone wrong", it shows Error details below. Anyone know how to solve this case? It lasts for several months.
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We currently have issues in Jira under one organization. Once an issue is in progress it will need to be added to ServiceDesk for resolution by a different organization. Can the two workflows integra...
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I am on another helpdesk provider and am looking to transfer to Jira Service desk cloud based. Can anyone tell me the best way to migrate helpdesks over to Jira?
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Hey, I am currently evaluating Jira Service Desk and encountered 3 big problems that will be some kind of a showstopper. 1. We have our JIRA only accesible in our company-network, therefore...
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I need to create custom fields for our customers to be able to give us the information that we need to help them. When I try to add fields, only templated ones are available (although I can update th...
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Hello, I'm looking for some guidance on Jira Service Desk where we currently have support queues set-up in our ITSM tool by location and or software specialty. Can you provide some guidance on ...
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I have a task with person A as reporter and I have no problem using the @ in front of the person name in a comment which I want to send to that person. However if I also want to send to p...
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When a user emails an issue in via the email channel they get an initial email, but when an agent creates an issue on behalf of a user, and sets the 'reporter' to the users email address (after creat...
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...o my surprise, I cannot define versions for each component. The versions are per project! Am I missing something? How can I properly setup that? I also would like to have tickets to be public to e...
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Hi, i have a question/suggestion for the story points segregation. In my project we are facing same confusion and problem every time during the sprints. The problem is that it's hard to...
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Here is a scenario. Normal request received in JSD. Create a new linked issue (causes by) to a Jira s/w project (we have a Jira cloud s/w) for the dev team. The dev team is supposed to be reading/...
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We have existing customer records from a different project and is testing Service Desk. How can we preload their records into the Customers list without them starting all over again? i.e. Without wa...
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I would like to get all themes and initiatives under the themes together with the scheduled start and scheduled end from the portfolio for JIRA - public api I can see get service endpoints for p...
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It is strange that only myself in my team is experiencing this issue. I cannot scroll down/up in an issue i have opened. the scroll bar is missing the page doesnot react to the scroll-button of t...
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Today we can't see the login area and we are now at the setup page does anyone encounter this issue suddenly after you input and create users and creating everything, on the next day you are at the...
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Hi Sir, I already asked our admn to grant me the right (add me to the "service team") But I don't have the same permission as other team members when I open a ticket, the information ...
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