JSM News & Discussions
Created Oct 5, 2021, Last active Apr 20, 2025
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How would I send a separate customer feedback form to a customer once a service request is resolved?
I cannot use the canned customer satisfaction survey provided by Atlassian. I created a separate form for requesting feedback from the customer after we complete their service request. How would I do...
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Hey everyone, Just diving into the world of Jira Service Management! I'm Cesar Vasquez, a systems engineer passionate about tech and user support. Ready to soak up all the knowledge and make a splas...
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I am new to this group but love all things JSM!! Looking forward to collaborating with you all.
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Wie kann ich am schnellsten in Jira einen Lerneffekt herstellen? Welche videos sollte man in welcher Reihenfolge sehen? Gibt es eine gute Seite wo es auch deutsche Videos gibt?
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As a Service Management SME, I want to create a Customer Satisfaction Survey for customers once an incident or service request is completed. I need it to be four questions with each question being on...
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Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Change management in Jira Service Management" ---- What is Change Mana...
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Hi community friends! The Jira Service Management team is excited to introduce request type templates for team-managed projects, building on the success of this feature in company-managed projec...
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I'm new and have average knowledge of the product, I hope I can learn more here. I am also available if needed 🙂🙂
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Hello: I am not sure if this is the right place to ask this question. I am trying to access this article but looks like it's posted in a private group. Any ideas how I can join this group? I looked ...
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I have already added a cascading field as a customised field to capture service catalogue information (Service category / Service item). I am looking for a quick summary on modifying the Issue schema...
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Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Problem management in Jira Service Management" ------- The big idea he...
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Hello! I've been using Confluence and Jira for a month as my organization has only recently adopted Jira as our go-to tool. As I'm quite new to it, I'm still in the process of getting acquainted wit...
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Recruitment for this research has finished. Thanks to everyone who expressed interest :) Hello Community 👋 Are you a Jira Admin? Is your organisation about to sign up for Jira Service Ma...
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Hi, I'd appreciate your help with understanding where to embed the HTML or JavaScript code for an issue collector in JSM Cloud? The website seems to be hosted by Atlassian (atlassian.net) and I have...
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Hey everyone! 👋 I’m Valentine, the new Growth Marketing Manager at Elements Apps, just three weeks in! I’m kinda new to Jira and still wrapping my head around all things Atlassian. Would love to ca...
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Hello Everyone, I'm new to this group and I've stopped for a sec to say Hi! I've been working on this product for more than a year helping customers to solve issues on a daily basis. I'm happy to ...
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We are migrating in from Salesforce. With Salesforce, I'd have it send an email notification to a Teams channel's email address to notify our team when a case was created. I was playing a...
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In our JSM service desk, we have customer organizatons. Within each customer we invite users, so that they see only the requests that their company has created. However, some of...
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Just getting started with JSM. Before, all tickets were coming in via email, so I've set up that channel in JSM and will eventually have it watch the mailbox that's currently feeding our old ti...
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I am looking for a great virtual class that can give me the more hands on and interactive training I am needed for my JSM implementation. Can anyone recommend a class that can provide that kin...
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Atlassian’s test site (atlassian.net) provides a Workflow/Approvals process whereby multiple Groups of Approvers can be setup, and the Approvals can be set to a given number of approvals Per Group: ...
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Hello there!, I am looking forward to replace our SNOW queues managed by team with JSM projects. Any experiences and takeaways are truly appreciated. A team of 3 managing 2 queues in SNOW...
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Nice to meet you! I wanted to make sure that you know that in addition to our free Jira Service Management Fundamentals learning path, we recently launched a new Associate Certification...
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Jira help alot for bug report and task assign to developers. More advance feature can be add.
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Hello Everyone, I'm new to this group and I've stopped for a sec to say Hi! I've been working on this product for more than a year helping customers to solve issues on a daily basis. I'm happy to ...
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