JPD - Linked issue not showing Delivery Ticket Epic

[Corey Hampton]

I'm trying to figure out why the JPD field called 'Linked issues' doesn't show the Epic as a linked ticket. It always shows a count of 0, which I would expect at least a count of 1.

I even created the Delivery ticket from JPD, which links the Idea to the Epic, so shouldn't it link the Epic to the Idea so that it shows as a linked issue?

[Corey Hampton · Accepted solution]

Thanks. I have the linked issues working right. I was hoping to use the default field in JPD to show linked issues on my view so it's easy to click and get to the Epic. I'll do without.

[Jet]

@Corey Hampton

 "implements" and "is implemented by" links are reserved to link insights, not epics. I agree that this is not obvious in the current UI. We have a ticket in our backlog to improve the experience.

I recommend using 'relates to' to link delivery ticket to ideas.

Thanks for answering @Bill Sheboy 

[Bill Sheboy]

Hi @Corey Hampton 

Excellent question, and...

When JPD was released, they added a variation on issue linking with "Delivery Tickets" using the Polaris-type of links.  These do not show up as generic issue links in the UX (and they do not fire the issue-linked event).  Behind the scenes, these are the "implements" and "is implemented by" links...although those link types may unfortunately be used with any type of issues and projects.  

From the JPD views, they appear in the "Delivery Tickets" tab.  From the non-JPD project views, they have recently started appearing in the new "Ideas" link list area.

I see three different "Linked Issues" custom fields in my test site, none of which return counts for the JPD ideas.

When you want to identify / count the "Delivery Tickets" for a specific Idea, please try the JQL linkedIssues() function:

issue IN linkedIssues(MyJPDProject-123, "is implemented by")

Kind regards,
Bill