Write comment after Autofill dates from linked delivery tickets

[Matteo Pacenti]

Hello,

I would like to create an automation that writes a comment every time a Project Target is updated automatically by jira delivery tickets (https://community.atlassian.com/forums/Jira-Product-Discovery-articles/New-Jira-Integration-Autofill-dates-in-JPD-from-linked-delivery/ba-p/2618305).

Is this possible? 

If so could you share an example?

Thanks

[Bill Sheboy · Accepted solution]

Hi @Matteo Pacenti 

Short answer: an automation rule would need to directly monitor the linked Delivery Tickets to do this, or not use autofill.

My experimentation shows some things about the autofill feature of JPD:

• It does not actually change the JPD field
  • It is a display-only feature in the UX, likely implemented with the app code
  • This may be confirmed by making a field autofill, changing a linked Delivery Ticket, and then using the REST API to check the value of the field stored in the cloud.
• And because the field does not actually change, an automation rule cannot be triggered

For your scenario, there are a couple of possible workarounds:

• Continue to use autofill, and...
  • Use autofill for the display of the field, precisely note how the field is configured, including the source from the Delivery Tickets
  • In a multiple-project (or global) scoped rule, monitor any work items which are linked to Ideas and which have a change in their relevant fields
  • Use automation rule logic to determine what the expected value is in the Idea.  Please note well: this is brittle solution because we are guessing how autofill is implemented.
  • Branch to the Idea, and add the comment
• Do not use autofill, and...
  • In a multiple-project (or global) scoped rule, monitor any work items which are linked to Ideas and which have a change in their relevant fields
  • You decide how the Idea should be updated, and...
  • Branch to the Idea to actually update the field, and add the comment

Kind regards,
Bill

[Tanguy Crusson]

Thanks Bill, I couldn't have said it better !