Transition Idea status based on linked Delivery issue status

[Boris Ahrendt]

Hi all,

I'm trying to set up basic global automation rule, to adjust the JPD idea Status to "Done" when a linked Jira work ticket is transitioned to "Done" status there.

I've based the rule on the JPD demo vid HERE and have validated those steps in several other community posts. However, I just can't get this to work.

Has anyone else managed this?

Thanks

[Bill Sheboy]

Hi @Boris Ahrendt -- Welcome to the Atlassian Community!

For a question like this, context of your specific rule is important for the community to help.  Please post the following:

• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Thanks!

Kind regards,
Bill

[Boris Ahrendt]

Sorry - I've now added the images.

What I expected having added this global rule: when the Jira work item status changes to Done, that this would trigger the linked Idea to status Done as well. (Please disregard the "Delivery" in the image - we were playing around to see if it would work with other statuses.)

Instead, Idea status remains same as prior to the automation running.

[Bill Sheboy]

Who is the rule actor in the details at the top: the default of Automation for Jira or someone else?

I believe only users with JPD permissions to modify Ideas can perform the transition (e.g., a person with Creator role).  If it is the default user, please try changing it to someone with permissions to update Idea and re-test.

[Boris Ahrendt]

The actor for the both the Jira change as well as the the JPD side is project admin (or Creator). So don't think it could be permissions in this case?

[Bill Sheboy]

I was asking about the automation rule actor.  Which user is used in the rule, as you see in this example below: