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Account Verification when Customer Sign Up for Jira Service Desk Portal

DeepakMurugesan May 18, 2020

When a Customer Signs up to our Service Desk Portal, the Email Account is currently not verified. 

This might be an issue, since unnecessary Spam Email Login might pop up.

I have the following setting,

1. Anyone can email the service desk or raise a request in the portal

2. Account verification email - is deactivated

If enabled, account verification emails will not be sent to new customers. Customers won’t need to verify their email address or set up their account.

I am running Jira on Server (v 8.6 ) and Service Desk on server (v 4.6)

I would like to find the option or setting to activate the Account Activation Email while signing up for the Portal

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