Account created mail customization

[sunita yadav]

I want my own template to be implemented for customers e.g. When i add a customer account, a mail which goes to customer's email id with Username and password, that email i want to customize in our own format. 

Is it possible, if yes what are the steps. 

Thanks in advacne.

[Julien Rey]

HI @sunita yadav it is unfortunately not possible with Service Desk out-of-the-box to customize the welcome email, but we have an open feature request to implement this: https://jira.atlassian.com/browse/JSDSERVER-1386

I highly recommend to watch and vote for this ticket to help the production team prioritize it.