Add a new sign-up user to jira-servicedesk-customers group automatically

[James Wang]

We allow external users to sign up our service desk. Can we set Jira service desk to add a new sign-up user to jira-servicedesk-customers group automatically?

[Angélica Luz]

Hi James and welcome to Community!

Yes, you can add customers automatically to groups, but you need to make sure that the default group for customers does not have application access, otherwise, customers will count as a license.
Please check the documentation below for more details:
- Notes on using Atlassian Crowd to manage customers

Regards,
Angélica