Adding a Customer Portal user as Viewer to Service Desk project

[Mitesh Shah]

We have multiple projects created in Jira Service Desk Cloud, and I am trying to create a user in a project with the role of Viewer. This is a Customer portal user (Users > Jira Service Desk).

I can add the user and I get a message user-created and it will appear on the list in a little while, but nothing happens.

The reason I am doing is that all the members of the IT Stakeholder Group can ONLY VIEW the System Change Requests and without the added cost of licenses.

Any suggestions

[Angélica Luz]

Hello Mitesh,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is closed, feel free to share the resolution here to help other community members that may have the same question.

Regards,
Angélica