Agent Levels

can we assign levels to agent ?

We need assign specific jobs to specific agents automaticly.

2 answers

1 vote

Bunyamin,

have you looked into Issue security?

A security level can have groups and/or individual users assigned to it.

Victor

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Thanks Victor.

I checked it. Yes, there are groups.

So, how can I assign some issue types to specific group?

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0 votes

Hi,

2 ideas:

1. Use service desk automation to redirect issues as they come in.

2. Look at this app on Marketplace which is exactly made for your situation:

Cheers

Susan

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