Allow incomming external mailing while keeping service desk portal private

[Jordy Vanhentenrijk]

Dear community,

Is it possible to split the customer access between portal and incoming mails? We would like to allow all mails to be send to our helpdesk (from any domain), but on the other hand like to use the portal to allow only customers (with an account, or create one) to log in. Is this possible? 

If not, what would be a good alternative? Maybe create 2 service desk project, 1 public and 1 private? 

Thanks in advance!

[Hernan Halabi - Elite IT Consulting Group]

Hello @Jordy Vanhentenrijk the two projects option is a good one, else you need to explore which apps allow you to restrict the visibility of the request types in the portal. I know that extension for service desk does it on the server version, not so sure in cloud