Allow read-access to a group based on SD component

[Robert Wrobel]

Hi, we've setup a new onboarding process in Service Desk, including a new issue type with custom fields, post functions within the workflow and an "onboarding" component for easier categorization. 

We would like to give our HR crew read access to *all* the issues that have this particular component assigned. 

Each HR member should be able to see a list of all onboarding-tickets at all times (also in Confluence).

I stumbled upon the administration -> issues -> permission schemes -> "Browse projects" feature, but I don't want to give them general access to all service desk tickets - just to this one type. 

How can this be achieved? A workaround would be to create a dedicated jira software project, but we would like to offer the Onboarding service at the service desk portal.

Thanks in advance!

Robert

[Trudy Claspill]

Do your HR people need to view the tickets like a customer would, through the customer portal, or do you want them to have Service Desk Team member access?

If the latter, you won't be able to restrict their view based on component value. They will be able to see all tickets in the service desk project.

If the former then I know of only two options.

1. HR people get added to each ticket as Participants.

2. HR people get added to an Organization, and that Organization gets assigned to each ticket. Then HR people can see any ticket assigned to their organization via the customer portal.